clinic not acknowledging other parent?
Curious about this because I didn't think this would be an issue. SS has been going to the same clinic and dental office since he was born. DH and BM split when SS was 3 (I think). BM had SS enrolled on state healthcare and had little to no out of pocket expenses. When DH got a job with benefits and took BM to court to establish his rights, the judge ordered DH to cover SS on his health insurance and set forth terms in how bills would be split, etc.
DH got the employee+child insurance and also drove copies of SS insurance cards to the clinics, as well as giving them his contact info with requests to be included in any appointments SS has. Receptionist said "no problem" and added his info on SS charts.
Since then (about 4 years of this) DH has received NO type of contact from the clinic whatsoever. No emails on upcoming annuals needed, no appointment reminders, nothing. All he gets are the bills. He has been to this clinic and spoke to countless people in person regarding this issue over the years and although his information is in the system, they aren't sending him anything and nobody knows why. BM is still pulling the "last minute/day of" card when it comes to SS appointments. After the Friday "dairy queen" appointment fiasco a week ago, she called DH to let him know that SS had ANOTHER appointment scheduled, something regarding "first pre-teen physical" or something odd like that. DH agreed to bring him since it was his visitation day anyway. BM then told DH that he would have to pick up SS from school to go to this appointment and she would meet him at the clinic. DH refused and said based on the time the bus comes they had plenty of time to make it, and there was no reason for BM to go because it was his visitation day anyway and also not a "emergency type" appointment. Not sure why but his refusal enraged BM and she canceled the appointment day of. CO stated that on his days DH has to pick up SS from the bus stop (if there's school) so I am unsure why BM threw a tantrum and canceled. Bus stop is also behind the house on the corner so DH doesn't have to even knock on the door to get SS, he wouldn't be bothering BM at all.
Anyway, regardless of BM being a twatopotamus, has anyone dealt with info issues with clinics when the family is "split"? I understand that SS primary residence is with BM, but given that the insurance is under DH name alone why aren't they including him with appointment info and "reminders"? He really doesn't want to switch clinics due to the amount of paperwork and such that is at this one. (Not sure why, but when I suggested switching clinics that was the response I got) I don't understand why his info is not being included. Also years ago SS had chosen to drop BM last name and go by DH last name only at school and is obviously listed as such on the insurance cards. Given that BM has a different last name, you think the clinic would put two-and-two together just by reading the info in the system? Top that with DH repeatedly requesting the clinic in person to be included, I don't get why this is becoming an issue.