SD missed her flight … AGAIN
So we bought SD's spring break flights on January 27, 2022. As soon as we bought them, I added the flights to the calendar on the CO app, it lists the time on the day, listed the flight number, included a screenshot of the flight information from Alaska airlines that shows all of the same details listed on the calendar. Today I checked SD in for her flight, paid the $50 fee, and messaged BM saying I checked SD in.
The flight was scheduled to depart at 6:50 pm, since we are 3 hours behind, around 2:30ish I was like that's weird BM hasn't messaged anything yet. But because we are trying to not send messages that she can frame as harassment and abuse, didn't say anything. Then the app notified us that the flight was boarding so I messaged BM at 3:10 pm our time asking to make sure SD was boarding since we hadn't heard from her and her flight was boarding. Radio silence. Messaged at 6:40 pm making sure SD was on the plane since still hadn't heard anything. Then at 6:55 pm, the app said the flight took off and hadn't heard from BM so I sent a third message askng if SD is on the plane since we hadn't heard anything and according to Alaska the flight departed.
I texted DH and said I think SD missed her plane again you need to call BM. So he calls BM and she says SD's flight is at 9:50 tonight. Make a long story short, apparently the CO app updated and now it changes the time of calendar updates to the time zone of the person looking at it. It didn't do this before and I cannot select time zones when adding things to the calendar. So instead of looking at the screenshot of the flight info and/or looking online to make sure the flight is on time, etc. BM saw the 9:50 pm part on the calendar and just went off that.
BM insisted that they will rebook SD's flight no problem and free and DH said no, they won't because it already departed and that is their policy and we spent $900 on the flight. BM then complains she will be outted money and such because she had plans for tomorrow. BM then gets the airline on the phone and she messages us that there are no direct flights tomorrow only connecting. That's funny BM because online it shows there is the same flight tomorrow and send her the screenshot of it. BM was trying to get out of taking SD tomorrow to do her plans. BM after does get SD on tomorrows flight and because I got the receipt since it's mine and DH's account know she had to pay $250 for the flight and she probably doesn't realize she will probably have to repay the fee which is another $50.
After getting that info, BM then complains that her info should be on the flight, etc. so it wouldn't be so difficult. Uh, no BM it is our account and we cannot add your info as another contact info and if you paid enough attention, none of this would of happened. Since we pay for all the flights, etc. we have SD on a mileage plan, etc. all hooked up to our account. After telling BM we cannot add her because it won't allow it, BM goes on this whole thing that she should be added and that we need to pick the right time zone on the app ... we can't do that and before it didn't autocorrect to the user's time zone so we wouldn't of known any of that and she had all the information available to her for her to look it up. We even explained how you download the Alaska air app and you can add a flight with the flight number to keep up to date on a flight. Her contact info gets added when she checks SD in for the flight there is no reason for our info to be taken off and her added prior to check in at the airport especially when she can track a flight on her own ahead of time.
Also, when on the phone with BM confirming SD would be on the flight tomorrow, she's talking then her husband chimes in. I guess he isn't in Japan now, but there was no need for his input. He must be insecure because he keeps having to throw himself into everything.
I am sad we lost a day with SD we will be requesting another day for summer, but I feel less mad now knowing they finally had to pay for her incompetence. From now on she will also get a message that details depart time in her time zone, etc. because we can't afford for this to happen after this trip since it'll be a minimum 3 hour drive each way to the airport due to BM's move.