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Evil, new computer devices

grannyd's picture

Is it just me? Am I getting too old to cope? StepTalkers, I’ve considered myself a bit of a computer guru since, for the last two+ decades, computing has been one of my favourite pastimes. I love nothing better than a good manual and am able to solve most internet problems with determination and those years of practice. 

However, last night, while trying to hook up my new TP-link AX55 router, I experienced such a mind-numbing, circular run-around that I ended up in tears of frustration and rage. 

After over 5 months of abstinence from alcohol (I’m trying to lose weight and have been successful in dropping 25 pounds to achieve my ideal bulk!), I downed 3 substantial glasses of Cabernet Sauvignon. Didn’t help much. The wine simply made me angrier, louder and nastier to the point where poor Mr. grannyd was slinking about, offering sustenance and sidestepping me like an aged Fred Astaire. 

The purveyors of computer hardware present their wares as being so simplistic that a toddler could manage them yet even an experienced computer device specialist like ‘ol grannyd was brought to her metaphorical knees. ARRRRGGGGHHH!

I’m off to bed, whimpering with drunken angst and the awful prospect of confronting the evil TP-link hook-up tomorrow morning. I need comfort….. Cray 2



JRI's picture

I know exactly how you feel, granny.  I tell my techie DS who always wants to install stuff that all technology must pass my toaster test:  is it as easy to operate as my toaster?  Lol.

grannyd's picture

Great attitude, JRI! The frustration I'm suffering is probably karma for all the years of computer hacking that I've done (another of my hobbies). Diablo

ESMOD's picture

I can absolutely sympathize!  I also have had a decent amount of experience with tech.. took my first coding class in 1983.. so.. have been using computers/tech for a very very long time.  And.. you know what gets me most times?  You call the help line.. and it takes a couple of "factory reboots" to actually get the thing up and running... stuff comes from the factory not actually ready to set up!

I actually had my most recent issue with my brand new samsung cell phone.. top of the line model and all.  So, I also have a samsung smart watch.. like to track things like steps.. and sleep etc.  Well... I got the new phone.. activated.. and paired devices etc... transferred data.. passwords.. accounts.. apps.. all the fun stuff that takes a good amount of time.

All was good.  But.. I realized after about a month.. that when I looked at my health data on my watch...and tried to click the "open on phone for more info button".. that when the samsung health app tried to open.. I got a weird error.. I tried.. rebooted.. unpaired.. repaired.. etc.. 

Finally gave up and contacted tech support with samsung.. I mean.. it WAS a samsung phone.. paired with a samsung device using samsung app.. and if anything would work well together.. you would expect THAT to work.  But it wasn't... and I did everything the online chat tech said.. did not fix it.  So.. I called in (which I hate to do.. takes so much time).. and the guy walked me through many cache clearing.. memory clearing steps.. and still was not fixed.  I was told to go to an auth retailer to get it looked at... Took it to TWO Best Buy and another auth retailer in our area.. was told that the problem I had was not fixable by me.. it was something re security loaded at the factory.. that basically I was going to need a new phone.

Keep in mind.. the ONLY issue I was having was not able to open the Health App on the phone.  

So.. I contact samsung CS again.. explain that Auth Ret.. said new phone to fix.. and they want me to send phone in.  I explained.. I was not going to go without a phone.. so why not send me a new phone to replace.. then I will send old back.. "no.. can't do that.. we want to look at phone to see what is wrong".. because.. after hours and hours with tech support.. online.. on the phone and in person.. I am an idiot that doesn't know how to open an app. (not what they said.. but that's what that means..haha).  So.. I was faced with being without a phone for some unknown time.. or just accept my watch etc.. wouldn't work.. one of the reasons I stayed with samsung was because I liked the way their tech (used to) worked together.

This all gets complicated because there is no verizon or any tech store where I live 2 hours from my work.. and driving 4 hours alone three days a week? yeah.. I don't want to not have a way to call someone if I have an emergency.. I also do all the coordination and take care of all my 93 yo dad's bills.. and caregiving.. so I need to be able to be contacted if they have an issue.. plus I pay all my own bills etc.. online.. my own email.. amazon.. being without a phone even for a day is a big problem.

So... at this point.. my solution?  I went and purchased for 300 dollars a PIXEL watch.. (google).. got it and paired it up.. and guess what.. the fitbit app DOES work with my phone.. so Samsung never fixed my issue.. but I figured out a work around.. Next time I need a new phone.. I may not be so inclined to stay with them.

But.. the broken or needing resets right out of the box.. it's frustrating.. time consuming.. and you think you are just doing it wrong.. when there is no hope of fixing it.

(don't get me started on the time my DH told me to hook up his wifi printer to my computer.. when I realized that his printer was NOT wifi capable.. oof.. I don't know how he got that confused.. I was wondering why it wasn't showing up in my devices.. haha)

grannyd's picture


Your story had me almost shivering with horror. What a nightmare! Were you reduced to tears or am I the only sniveller?

ESMOD's picture

I think I was a bit more tending towards profanities muttered under my breath.. lol.


advice.only2's picture

I know it was frustrating but your story gave me a good laugh.  I work with computers all day, but at home I defer to my BS23 to take care of all the tech stuff because I don't want to break my own stuff lol.

SteppedOut's picture

Grannyd, I love all of your posts! Unfortunately, this one is highly relatable. I think part of the problem is most "stuff" is just junk now - not even exclusive to tech. 

grannyd's picture

Absolutely, SteppedOut!

I just bought a new printer, referred to on Amazon as 'a basic home printer'. At over $300.00, the only thing 'basic' about it is the fact that it's made out of a plastic so cheap that I have concerns about putting my laptop on the thing.

Dang, I well recall when you could get a functioning printer for $50.00! Those days are long gone.

Yesterdays's picture

Printers can be brutal nowadays. They're supposed to be easier because of the Bluetooth capabilities but sometimes I feel it makes them more complicated, z's it never seems to be able to "locate the printer" even when Bluetooth is on booth devices and you could be literally sitting beside the printer and it doesn't recognize the other device 

Yesterdays's picture

My printer won't function unless it has BOTH colour and black ink cartridges inside it. Even if you want to print only blank ink. It MAKES you put a colour cartridge in. My colour ink ran out and I had to buy a whole new one just to print with black ink only. I tried for over an hour without doing so, researched online over and over.... Nope. No dice. Had to spend $70 for a colour cartridge I don't use just so my printer recognized it was in there, lol. I could almost just go buy a new printer for $70, but not quite. 

grannyd's picture

Actually, advice.only2, I considered inviting the adorable 6-year-old from next door to have a look at the evil tp-link in exchange for a bag of M&Ms. She's autistic, loves anything computer related and could probably do a better job of hooking up the router than 'ol grannyd.

thinkthrice's picture

When it first came out because I have MANY devices.  Damn thing blew up in 13 months .  It lost its ability to maintain the routing table.  You may have gotten a returned bad-out-of-the-box unit.

I now have an Asus wifi6 router.  I stay one firmware update behind bc I don't want to be a beta tester.

Noway2b1's picture

As you well know. Try again today and it'll connect like a charm first go..... or 270 tries later. I'm sure you considered a factory reset and possibly being blocked by the firewall? 

Sincerely, "the geek who didn't pursue a CS/IT degree because she thought the market was over saturated a decade ago" 

grannyd's picture

Hey, Noway2b1,

I'm on my 8th try of the morning and am unsure whether my emotional state can last for 262 more. And yes, I considered both reset and firewall; thanks for the heads-up.

Noway2b1's picture

They are just broke out of the box, order a new one and give it a go? 

Aniki-Moderator's picture

Manufacturers are in such a hurry to get things out and make a buck that they don't care about flaws. Flaws are fixed later as upgrades. 

grannyd's picture

Yup, Noway,

I'm giving the %^(*&$  thing one more day. If it still fails to connect, it goes back to Staples! Dash 1

thinkthrice's picture

And you can disable QOS  something I couldn't do in the tplink.  They may have fixed that by now with new firmware but I like this Asus model.  I also have Netgear access points.

I used to have a Netgear nighthawk.  I don't know what possessed me to get a tplink other than the wifi6 feature.

Lillywy00's picture

Me running to re-install our nighthawk before this dudes kids touchdown this weekend and try to game all night. 

Lillywy00's picture

Whenever I need to figure out tech challenges (mobile devices/printers/car gps/etc, I smoke several blunts and I kid you not.....problem solved 15 min or less 90% of the time like I'm some Geek Squad guru. 

I probably should have gotten a degree in this field but oh well  

In all actuality I think these routers are harder than mobile device tech setup and would not do it without a walkthrough from a more experienced tech person (Unless I had time on my hands to tinker around with it)