Another Braces question
OSD is getting braces, DH attempted calling to get treatment information as well as make payment arrangements on our side. The office said that BM has to authorize him to release information. So, we ask her to authorize as we would prefer making payments to the office directly. Also, unfortunately we have learned not to take BM's word for anything.
She responds saying she will. Cool, fine. Well she sends text back after saying they called back and cannot authorize anyone out of state. Basically we can call and make payments but we would still need to get information through BM. I used to request medical records for a living so I call BS, but what experiences have others had?